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At bed499, your account data and payment details are handled with care — this policy explains exactly what we collect, why we collect it, and how you can review or update it. Access to our platform depends on your local law and eligible regions.
This privacy policy sets out how bed499 collects, uses and retains information when you access our platform. When you create an account, we collect the details you provide during registration — your name, contact information and the payment method you choose to use, whether that is bKash, Nagad or Rocket. We also collect session data automatically: device type, browser version, IP address and pages visited. This information helps us keep your account secure, process your wallet transactions correctly and deliver the platform to your device without interruption. We do not sell your personal data to third parties. Data shared with payment processors — including bKash, Nagad and Rocket — is limited to what those services need to complete your transaction. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. Where local law in Bangladesh or your eligible region places additional obligations on us, those obligations apply. If you have questions about how a specific piece of your data is used, the contact routes in the support section below are the right place to start.
Understanding what falls inside and outside this policy helps you know exactly what protections apply to your information on bed499.
All data collected when you log in, update your profile or change your password falls within this policy. This includes authentication records and device identifiers tied to your account.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered here. Data shared with those payment rails is governed by both this policy and the payment provider's own terms.
Your browsing activity within the platform — which game lobbies you visit, how long you spend on a page — is collected as session data and falls within this policy's scope.
External sites, apps or services you reach by leaving bed499 are not covered by this policy. Once you navigate away, the privacy practices of that third party apply instead.
You have practical choices about your data on bed499. You can review the personal information held on your account at any time by opening the account settings page and checking the profile section — the fields shown there reflect what we currently hold. If any detail is incorrect, you can update it directly from that same screen; for changes that require identity verification, the support team will walk you through the steps shown in the help centre. You can ask us what data we hold beyond what is visible in your account, and you can request that we correct inaccurate records. Where local law in your eligible region gives you the right to request deletion, you can raise that through the contact routes below. We aim to respond to data requests within a reasonable period, and we will let you know if we need more information to process yours.
Open account settings and check the profile section to see the personal data currently held on your account.
Update most fields directly in account settings. For verified fields, contact support with the correction and any required confirmation.
Send a written request through the support email or live chat to ask what data we hold or how a specific record is used.
Where your local law provides deletion or portability rights, submit your request via the support routes below and we will confirm next steps.
If you have a question about your data or this policy, use the routes below. We do not publish response time commitments, but each channel is monitored and your message will be picked up.
Open the chat widget from any page while signed in to ask a data or privacy question directly.
Send a written request to the support email address listed in the help centre for formal data queries or correction requests.
The help centre contains published articles on account data, wallet records and how to submit a data request without contacting support first.
Our approach to data handling is built around keeping your information accurate, secure and accessible only to you and the services that need it to function.
We use cookies to keep you signed in and to understand how the platform is used on your device. You can manage cookie preferences through your browser settings; some features may not work if session cookies are disabled.
Your account is protected by password authentication. We recommend using a unique password and updating it if you suspect unauthorised access. The account settings page is where you manage these controls.
We keep your account data while your account is active and for a period after closure as required by applicable rules. Payment records linked to bKash, Nagad or Rocket transactions are retained in line with those providers' requirements.
When this policy changes in a material way, we will post a notice on the platform. Continuing to use your account after a posted update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how bed499 handles your data.
We collect the name, contact details and payment method you provide during registration. We also collect device and session data automatically when you use the platform. This is used to operate your account and process transactions through bKash, Nagad or Rocket.
We share only what is necessary. Payment processors like bKash, Nagad and Rocket receive the data needed to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.
Open account settings and check the profile section. The fields shown there reflect the personal data currently held. For data not visible in settings, send a request through live chat or the support email listed in the help centre.
Yes. Most fields can be updated directly in account settings. For fields that require identity verification before a change is made, contact the support team and they will confirm the steps shown in the help centre.
We retain account records for a period after closure as required by applicable rules. Payment records linked to bKash, Nagad or Rocket transactions are kept in line with those providers' retention requirements. Contact support for details specific to your account.
Use the live chat, support email or help centre routes listed on this page. For formal requests — including correction, deletion or portability where your local law in Bangladesh or your eligible region provides that right — a written request via support email is the clearest path.